1 GI Bill is a registered trademark of the U.S. Department of Veterans Affairs. More information about education benefits offered by VA is available on the .
Institutions of higher education are required to provide prospective and current students with contact information for relevant external entities tasked with complaint oversight.
If a prospective or current student has a complaint, the student must first go through UMGC's standard procedure for resolution of student grievances before submitting a complaint to an external entity.
Filing Complaints with UMGC's State Approval Agency
UMGC is authorized by the Maryland Higher Education Commission (MHEC) to operate as an institution of higher education in Maryland. UMGC is a member of the State Authorization Reciprocity Agreement (SARA), which permits ÐÒ¸£±¦µ¼º½ to offer distance education in 48 states and Washington, D.C. SARA stipulates that if a prospective or current student is not satisfied with the outcome of the institution's internal process, the complaint may then be brought to the SARA portal entity in the institution's home state. Student complaints regarding grades and student conduct penalties may not be addressed through SARA. UMGC's portal entity is MHEC. Find out about UMGC's state authorization.
Students who wish to file a complaint with MHEC should refer to  for complete information.
MHEC's contact information is
6 North Liberty Street
Baltimore, MD 21201
°Õ´Ç±ô±ô-¹ó°ù±ð±ð:Ìý800-974-0203
±Ê³ó´Ç²Ô±ð:Ìý410-767-3300
Filing Complaints with Your State
Each state's higher education regulatory authority's contact information is provided in the section below entitled Contact Information for State Higher Education Regulatory Authorities. Veteran and other GI Bill®1 eligible students may also contact their state's own State Approving Agency to file complaints after going through UMGC's student grievance procedures.
Contacts for Maryland, Washington, and Virginia students seeking additional assistance with, or to file a complaint regarding, their student loans are also provided in the Contact Information section.
Under SARA, students may choose to work through their own state's portal entity for complaint resolution; however, MHEC is responsible for overseeing the investigation and complaint resolution. Each state’s portal entity can be found on  by clicking on your state.
Reporting Fraud, Waste, and Abuse of UMGC Resources
UMGC is committed to the responsible stewardship of university resources. Whether you are part of management, a faculty or staff member, a student, or a member of the public, we encourage you to report known or suspected dishonest acts by employees, outside contractors, or vendors to the University System of Maryland Office of Internal Audit here:
In addition, the State of Maryland's Office of Legislative Audit (OLA) operates a hotline to receive allegations of fraud, waste, or abuse of State government resources. To report fraud to OLA, click the link below:
Filing Complaints with UMGC's Accreditor
UMGC is accredited by the Middle States Commission on Higher Education (MSCHE), a regional institution accrediting agency recognized by the U.S. Department of Education. Learn more about UMGC's accreditation. Prospective or current students who wish to file a complaint with MSCHE should refer to the  for complete information.
MSCHE's contact information is
3624 Market Street Second Floor West
Philadelphia, PA 19104-2680
±Ê³ó´Ç²Ô±ð:Ìý267-284-5000
Fax: 215-662-5501
Contact Information for State Higher Education Regulatory Authorities
- A - E
- F - J
- K - O
- P - T
- U - Z
- U.S. Territories
Alabama
100 North Union Street
Montgomery, AL 36104-3758
±Ê³ó´Ç²Ô±ð:Ìý334-242-1998
Fax: 334-242-0268
Mailing Address:
P.O. Box 302000
Montgomery, AL 36130-2000
Alaska
P.O. Box 110505
Juneau, AK 99811-0505
°Õ´Ç±ô±ô-¹ó°ù±ð±ð:Ìý800-441-2962
±Ê³ó´Ç²Ô±ð:Ìý907-465-2962
Fax: 907-465-5316
Arizona
1400 W. Washington St.
Phoenix, AZ 85007
±Ê³ó´Ç²Ô±ð:Ìý602-542-5709
Fax: 602-542-1253
Arkansas
423 Main Street
Suite 400
Little Rock, AR 72201
±Ê³ó´Ç²Ô±ð:Ìý501-371-2000
·¡-³¾²¹¾±±ô:ÌýADHE_Info@adhe.edu
California
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
±Ê³ó´Ç²Ô±ð:Ìý833-942-1120
·¡-³¾²¹¾±±ô:Ìýdca@dca.ca.gov
Colorado
1560 Broadway
Suite 1600
Denver, CO 80202
±Ê³ó´Ç²Ô±ð:Ìý303-862-3001
Fax: 303-996-1329
±«¸é³¢:Ìý
Connecticut
450 Columbus Boulevard
Suite 510
Hartford, CT 06130-1841
±Ê³ó´Ç²Ô±ð:Ìý860-947-1800
±«¸é³¢:Ìý
Delaware
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901-3639
±Ê³ó´Ç²Ô±ð:Ìý302-735-4000
Florida
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
±Ê³ó´Ç²Ô±ð:Ìý850-245-3200
Fax: 850-245-3233
·¡-³¾²¹¾±±ô:ÌýJoey.Smith@fldoe.org
Georgia
2082 East Exchange Place
Suite 220
Tucker, Georgia 30084-5305
±Ê³ó´Ç²Ô±ð:Ìý770-414-3300
Fax: 770-414-3309
Hawaii
335 Merchant Street, Room 310
Honolulu, HI 96813
±Ê³ó´Ç²Ô±ð:Ìý808-586-7327
·¡-³¾²¹¾±±ô:Ìýhpeap@dcca.hawaii.gov
Mailing Address:
P.O. Box 541
Honolulu, HI 96809
You may file a complaint with the Hawaii Postsecondary Education Authorization Program (HPEAP) after you exhaust all administrative remedies available at UMGC; however, if your complaint involves a violation of state or federal criminal law, this requirement does not apply.
Are you a former student? If it is still within two years after you discontinued enrollment at UMGC, you may file a complaint. If two years have passed, the time within which you could file a complaint has passed; however, if your complaint is related to obtaining transcripts, the two-year restriction does not apply.
STEP 1:Â Complete and submit the HPEAP complaint form. HPEAP may investigate complaints based on possible violations of Act 180, SLH 2013, or any rules promulgated under this act. HPEAP does not have jurisdiction to consider complaints that infringe on the academic or religious freedom of or question the curriculum content of an institution.
STEP 2:Â After you complete the HPEAP complaint form, HPEAP determines whether your complaint was properly filed and whether it warrants investigation. If a complaint warrants investigation, HPEAP forwards the complaint to UMGC. UMGC has 30 days to respond in writing to the complaint. During the 30-day period, UMGC, with HPEAP's assistance, may attempt to resolve the complaint with you. If HPEAP determines at any time that the complaint no longer warrants investigation, HPEAP will dismiss the complaint.
STEP 3:Â If a complaint is not resolved within the 30-day period, HPEAP may dismiss the complaint based on the response of UMGC or investigate and, where appropriate, take disciplinary action in a manner consistent with Hawaii Revised Statutes Chapter 91.
Idaho
650 West State Street, Suite 307
Boise, ID 83702-0037
Contact: Val Fenske, Private Postsecondary and Proprietary Schools Coordinator
±Ê³ó´Ç²Ô±ð:Ìý208-332-1587
Mailing Address:
P.O. Box 83720
Boise, ID 83720
Illinois
1 N. Old State Capitol Plaza
Suite 333
Springfield, IL 62701-1377
±Ê³ó´Ç²Ô±ð:Ìý217-782-2551
Fax: 217-782-8548
·¡-³¾²¹¾±±ô:Ìýinfo@ibhe.org
Indiana
101 W. Ohio Street
Suite 300
Indianapolis, IN 46204
±Ê³ó´Ç²Ô±ð:Ìý317-464-4400
Iowa
430 East Grand Ave, Fl3
Des Moines, IA 50309-1920
°Õ´Ç±ô±ô-¹ó°ù±ð±ð:Ìý877-272-4456 (Information Service Center)
±Ê³ó´Ç²Ô±ð:Ìý515-725-3400
Fax: 515-725-3401
Kansas
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
±Ê³ó´Ç²Ô±ð:Ìý785-430-4240
Kentucky
1024 Capital Center Drive
Frankfort, KY 40601
±Ê³ó´Ç²Ô±ð:Ìý502-573-1555
Louisiana
1201 N. Third Street
Suite 6-200
Baton Rouge, LA 70802
±Ê³ó´Ç²Ô±ð:Ìý225-342-4235
Fax: 225-342-9318 or 225-342-6296
Mailing Address:
P.O. Box 3677
Baton Rouge, LA 70821-3677
Maine
23 State House Station
Augusta, ME 04333-0023
±Ê³ó´Ç²Ô±ð:Ìý207-824-6600
Fax: 207-624-6700
Maryland
UMGC's home state is Maryland. Complaints from students located in any state may be submitted to the Maryland Higher Education Commission.
6 North Liberty Street
Baltimore, MD 21201
°Õ´Ç±ô±ô-¹ó°ù±ð±ð:Ìý800-974-0203
±Ê³ó´Ç²Ô±ð:Ìý410-767-3300
Student Loan Ombudsman
Office of the Commissioner of Financial Regulation
Maryland Dept. of Labor, Licensing and Regulation
500 North Calvert Street, Suite 402
Baltimore, MD 21202
±Ê³ó´Ç²Ô±ð:Ìý410-230-6077
°Õ´Ç±ô±ô-´Ú°ù±ð±ð:Ìý1-888-784-0136
·¡-³¾²¹¾±±ô:Ìýstudentloan.ombudsman@maryland.gov
Massachusetts
One Ashburton Place
Room 1401
Boston, MA 02108
±Ê³ó´Ç²Ô±ð:Ìý617-994-6950
Michigan
P.O. Box 30004
Lansing, MI 48909
±Ê³ó´Ç²Ô±ð:Ìý517-373-1820
Minnesota
1450 Energy Park Drive
Suite 350
St. Paul, MN 55108-5227
°Õ´Ç±ô±ô-¹ó°ù±ð±ð:Ìý800-657-3866
±Ê³ó´Ç²Ô±ð:Ìý651-642-0567
Fax: 651-642-0675
Mississippi
3825 Ridgewood Road
Jackson, MS 39211
±Ê³ó´Ç²Ô±ð:Ìý601-432-6198
Fax: 601-432-6972
Missouri
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
°Õ´Ç±ô±ô-¹ó°ù±ð±ð:Ìý800-473-6757
±Ê³ó´Ç²Ô±ð:Ìý573-751-2361
Fax: 573-751-6635
Montana
Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
±Ê³ó´Ç²Ô±ð:Ìý406-444-6570
±·±ð²ú°ù²¹²õ°ì²¹Ìý-
140 N. 8th Street
Suite 300
Lincoln, NE 68508
±Ê³ó´Ç²Ô±ð:Ìý402-471-2847
Fax: 402-471-2886
Mailing Address:
P.O. Box 95005
Lincoln, NE 68509-5005
Nevada
8778 South Maryland Parkway
Suite 115
Las Vegas, NV 89123
±Ê³ó´Ç²Ô±ð:Ìý702-486-7330
Fax: 702-486-7340
New Hampshire
101 Pleasant Street
Concord, NH 03301-3494
±Ê³ó´Ç²Ô±ð:Ìý603-271-3494
New Jersey
20 West State Street
4th Floor
Trenton, NJ 08608-1206
±Ê³ó´Ç²Ô±ð:Ìý609-292-4310
Fax: 609-292-7225 or 609-633-8420
Mailing Address:
NJ Higher Education
P.O. Box 542
Trenton, NJ 08625-0542
New Mexico
2044 Galisteo Street
Suite 4
Santa Fe, NM 87505-2100
±Ê³ó´Ç²Ô±ð:Ìý505-476-8400
New York
New York State Education Department
89 Washington Avenue
Room 960EBA
Albany, NY 12234
±Ê³ó´Ç²Ô±ð:Ìý518-474-1551
·¡-³¾²¹¾±±ô:Ìýocueinfo@nysed.gov
North Carolina
910 Raleigh Road
Chapel Hill, NC 27514
±Ê³ó´Ç²Ô±ð:Ìý919-962-1000
North Dakota
600 E. Boulevard Avenue
Department 215
10th Floor, State Capitol
Bismarck, ND 58505
±Ê³ó´Ç²Ô±ð:Ìý701-328-2960
Ohio
25 South Front Street
Columbus, OH 43215
±Ê³ó´Ç²Ô±ð:Ìý614-466-6000
Fax: 614-466-5866
Oklahoma
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
±Ê³ó´Ç²Ô±ð:Ìý405-225-9100
·¡-³¾²¹¾±±ô:Ìýcommunicationsdepartment@osrhe.edu
Oregon
255 Capitol Street NE
3rd Floor
Salem, OR 97310
Contact: Juan Baez-Arevalo, Director, Private Postsecondary Education
±Ê³ó´Ç²Ô±ð:Ìý503-947-5977
·¡-³¾²¹¾±±ô:Ìýjuan.baez-arevalo@state.or.us
Pennsylvania
333 Market Street
Harrisburg, PA 17126
±Ê³ó´Ç²Ô±ð:Ìý717-783-6788
Rhode Island
Shepard Building
80 Washington Street
Providence, RI 02903
±Ê³ó´Ç²Ô±ð:Ìý401-456-6000
South Carolina
1122 Lady Street
Suite 300
Columbia, SC 29201
±Ê³ó´Ç²Ô±ð:Ìý803-737-2260
Fax: 803-737-2297
South Dakota
Capitol Building
500 East Capitol Avenue
Suite 204
Pierre, SD 57501-5070
±Ê³ó´Ç²Ô±ð:Ìý605-773-3537
Fax: 605-773-6580
·¡-³¾²¹¾±±ô:Ìýsdsos@state.sd.us
Tennessee
404 James Robertson Pkwy
Suite 1900
Nashville, TN 37219
±Ê³ó´Ç²Ô±ð:Ìý615-741-3605
Texas
After exhausting all UMGC internal complaint procedures, students taking courses in Texas may .
Find out more about the .
After exhausting all UMGC internal complaint procedures, online students who are residents of Texas may file a complaint with UMGC's State Approval Agency.
1200 E. Anderson Lane
Austin, TX 78752
±Ê³ó´Ç²Ô±ð:Ìý512-427-6101
Mailing Address:
P.O. Box 12788
Austin, TX 78711-2788
300 W. 15th Street
Austin, TX 78701
±Ê³ó´Ç²Ô±ð:Ìý512-463-2100
Utah
160 East 300 South
2nd Floor
P.O. Box 146704
Salt Lake City, UT 84114-6704
±Ê³ó´Ç²Ô±ð:Ìý801-530-6601
Fax: 801-530-6001
·¡-³¾²¹¾±±ô:Ìýconsumerprotection@utah.gov
Vermont
219 North Main Street
Suite 402
Barre, VT 05641
±Ê³ó´Ç²Ô±ð:Ìý802-479-1030
·¡-³¾²¹¾±±ô:Ìýaoe.edinfo@vermont.gov
Virginia
101 N. 14th Street
10th Floor
James Monroe Building
Richmond, VA 23219
±Ê³ó´Ç²Ô±ð:Ìý804-225-2600
Scott W. Kemp, Student Loan Advocate
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
James Monroe Building, 9th Floor
101 N. 14th Street
Richmond, VA 23219
·¡-³¾²¹¾±±ô:Ìýscottkemp@schev.edu
Washington
917 Lakeridge Way SW
Olympia, WA 98502
±Ê³ó´Ç²Ô±ð:Ìý360-753-7800
·¡-³¾²¹¾±±ô:Ìýinfo@wsac.wa.gov
Stephanie Sampedro, Student Loan Advocate
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
±Ê³ó´Ç²Ô±ð:Ìý833-881-0397
·¡-³¾²¹¾±±ô:Ìýloanadvocate@wsac.wa.gov
Office of the Governor
P.O. Box 40002
Olympia, WA 98504-0002
±Ê³ó´Ç²Ô±ð:Ìý360-902-4111
Fax: 360-753-4110
Washington, D.C.
810 First Street NE
9th Floor
Washington, D.C. 20002
±Ê³ó´Ç²Ô±ð:Ìý202-727-6436
West Virginia
1018 Kanawha Boulevard East
Suite 700
Charleston, WV 25301
±Ê³ó´Ç²Ô±ð:Ìý304-558-2101
Wisconsin
431 Charmany Drive
Suite 102
Madison, WI 53719
±Ê³ó´Ç²Ô±ð:Ìý608-266-1996
Fax: 608-264-8477
·¡-³¾²¹¾±±ô:Ìýeabmail@eab.wisconsin.gov
Wyoming
2300 Capitol Avenue, #2
Cheyenne, WY 82001
±Ê³ó´Ç²Ô±ð:Ìý307-777-7675
American Samoa
American Samoa Community College
P.O. Box 2609
Pago Pago, AS 96799-2609
±Ê³ó´Ç²Ô±ð:Ìý684-699-9155
Guam
University of Guam
UOG Station
Mangilao, Guam 96923
±Ê³ó´Ç²Ô±ð:Ìý671-735-2201
Northern Mariana Island
Northern Mariana Department of Education
CNMI Public School System
Saipan, MP 96950-1250
±Ê³ó´Ç²Ô±ð:Ìý670-237-3027
Republic of the Marshall Islands
Scholarship Grant and Loan Board (Republic of the Marshall Islands)
P.O. Box 1436
Majuro, MH 96960
±Ê³ó´Ç²Ô±ð:Ìý692-625-5770
Federated States of Micronesia
FSM Higher Education Agency
College of Micronesia-FSM
P.O. Box 159
Kolonia Pohnpei, FM 96941
±Ê³ó´Ç²Ô±ð:Ìý691-320-2480
Republic of Palau
Palau Community College
P.O. Box 9
Koror, Republic of Palau 96940
±Ê³ó´Ç²Ô±ð:Ìý680-488-2470
Puerto Rico
P.O. Box 19900
Ave. Ponce de Leon 268
Edificio Hato Rey Center Piso 15
Hato Rey, PR 00918
±Ê³ó´Ç²Ô±ð:Ìý787-641-7100
U.S. Virgin Islands
1834 Kongens Gaden
St. Thomas, VI 00802
±Ê³ó´Ç²Ô±ð:Ìý340-774-2810
Alabama
100 North Union Street
Montgomery, AL 36104-3758
±Ê³ó´Ç²Ô±ð:Ìý334-242-1998
Fax: 334-242-0268
Mailing Address:
P.O. Box 302000
Montgomery, AL 36130-2000
Alaska
P.O. Box 110505
Juneau, AK 99811-0505
°Õ´Ç±ô±ô-¹ó°ù±ð±ð:Ìý800-441-2962
±Ê³ó´Ç²Ô±ð:Ìý907-465-2962
Fax: 907-465-5316
Arizona
1400 W. Washington St.
Phoenix, AZ 85007
±Ê³ó´Ç²Ô±ð:Ìý602-542-5709
Fax: 602-542-1253
Arkansas
423 Main Street
Suite 400
Little Rock, AR 72201
±Ê³ó´Ç²Ô±ð:Ìý501-371-2000
·¡-³¾²¹¾±±ô:ÌýADHE_Info@adhe.edu
California
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
±Ê³ó´Ç²Ô±ð:Ìý833-942-1120
·¡-³¾²¹¾±±ô:Ìýdca@dca.ca.gov
Colorado
1560 Broadway
Suite 1600
Denver, CO 80202
±Ê³ó´Ç²Ô±ð:Ìý303-862-3001
Fax: 303-996-1329
±«¸é³¢:Ìý
Connecticut
450 Columbus Boulevard
Suite 510
Hartford, CT 06130-1841
±Ê³ó´Ç²Ô±ð:Ìý860-947-1800
±«¸é³¢:Ìý
Delaware
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901-3639
±Ê³ó´Ç²Ô±ð:Ìý302-735-4000
Florida
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
±Ê³ó´Ç²Ô±ð:Ìý850-245-3200
Fax: 850-245-3233
·¡-³¾²¹¾±±ô:ÌýJoey.Smith@fldoe.org
Georgia
2082 East Exchange Place
Suite 220
Tucker, Georgia 30084-5305
±Ê³ó´Ç²Ô±ð:Ìý770-414-3300
Fax: 770-414-3309
Hawaii
335 Merchant Street, Room 310
Honolulu, HI 96813
±Ê³ó´Ç²Ô±ð:Ìý808-586-7327
·¡-³¾²¹¾±±ô:Ìýhpeap@dcca.hawaii.gov
Mailing Address:
P.O. Box 541
Honolulu, HI 96809
You may file a complaint with the Hawaii Postsecondary Education Authorization Program (HPEAP) after you exhaust all administrative remedies available at UMGC; however, if your complaint involves a violation of state or federal criminal law, this requirement does not apply.
Are you a former student? If it is still within two years after you discontinued enrollment at UMGC, you may file a complaint. If two years have passed, the time within which you could file a complaint has passed; however, if your complaint is related to obtaining transcripts, the two-year restriction does not apply.
STEP 1:Â Complete and submit the HPEAP complaint form. HPEAP may investigate complaints based on possible violations of Act 180, SLH 2013, or any rules promulgated under this act. HPEAP does not have jurisdiction to consider complaints that infringe on the academic or religious freedom of or question the curriculum content of an institution.
STEP 2:Â After you complete the HPEAP complaint form, HPEAP determines whether your complaint was properly filed and whether it warrants investigation. If a complaint warrants investigation, HPEAP forwards the complaint to UMGC. UMGC has 30 days to respond in writing to the complaint. During the 30-day period, UMGC, with HPEAP's assistance, may attempt to resolve the complaint with you. If HPEAP determines at any time that the complaint no longer warrants investigation, HPEAP will dismiss the complaint.
STEP 3:Â If a complaint is not resolved within the 30-day period, HPEAP may dismiss the complaint based on the response of UMGC or investigate and, where appropriate, take disciplinary action in a manner consistent with Hawaii Revised Statutes Chapter 91.
Idaho
650 West State Street, Suite 307
Boise, ID 83702-0037
Contact: Val Fenske, Private Postsecondary and Proprietary Schools Coordinator
±Ê³ó´Ç²Ô±ð:Ìý208-332-1587
Mailing Address:
P.O. Box 83720
Boise, ID 83720
Illinois
1 N. Old State Capitol Plaza
Suite 333
Springfield, IL 62701-1377
±Ê³ó´Ç²Ô±ð:Ìý217-782-2551
Fax: 217-782-8548
·¡-³¾²¹¾±±ô:Ìýinfo@ibhe.org
Indiana
101 W. Ohio Street
Suite 300
Indianapolis, IN 46204
±Ê³ó´Ç²Ô±ð:Ìý317-464-4400
Iowa
430 East Grand Ave, Fl3
Des Moines, IA 50309-1920
°Õ´Ç±ô±ô-¹ó°ù±ð±ð:Ìý877-272-4456 (Information Service Center)
±Ê³ó´Ç²Ô±ð:Ìý515-725-3400
Fax: 515-725-3401
Kansas
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
±Ê³ó´Ç²Ô±ð:Ìý785-430-4240
Kentucky
1024 Capital Center Drive
Frankfort, KY 40601
±Ê³ó´Ç²Ô±ð:Ìý502-573-1555
Louisiana
1201 N. Third Street
Suite 6-200
Baton Rouge, LA 70802
±Ê³ó´Ç²Ô±ð:Ìý225-342-4235
Fax: 225-342-9318 or 225-342-6296
Mailing Address:
P.O. Box 3677
Baton Rouge, LA 70821-3677
Maine
23 State House Station
Augusta, ME 04333-0023
±Ê³ó´Ç²Ô±ð:Ìý207-824-6600
Fax: 207-624-6700
Maryland
UMGC's home state is Maryland. Complaints from students located in any state may be submitted to the Maryland Higher Education Commission.
6 North Liberty Street
Baltimore, MD 21201
°Õ´Ç±ô±ô-¹ó°ù±ð±ð:Ìý800-974-0203
±Ê³ó´Ç²Ô±ð:Ìý410-767-3300
Student Loan Ombudsman
Office of the Commissioner of Financial Regulation
Maryland Dept. of Labor, Licensing and Regulation
500 North Calvert Street, Suite 402
Baltimore, MD 21202
±Ê³ó´Ç²Ô±ð:Ìý410-230-6077
°Õ´Ç±ô±ô-´Ú°ù±ð±ð:Ìý1-888-784-0136
·¡-³¾²¹¾±±ô:Ìýstudentloan.ombudsman@maryland.gov
Massachusetts
One Ashburton Place
Room 1401
Boston, MA 02108
±Ê³ó´Ç²Ô±ð:Ìý617-994-6950
Michigan
P.O. Box 30004
Lansing, MI 48909
±Ê³ó´Ç²Ô±ð:Ìý517-373-1820
Minnesota
1450 Energy Park Drive
Suite 350
St. Paul, MN 55108-5227
°Õ´Ç±ô±ô-¹ó°ù±ð±ð:Ìý800-657-3866
±Ê³ó´Ç²Ô±ð:Ìý651-642-0567
Fax: 651-642-0675
Mississippi
3825 Ridgewood Road
Jackson, MS 39211
±Ê³ó´Ç²Ô±ð:Ìý601-432-6198
Fax: 601-432-6972
Missouri
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
°Õ´Ç±ô±ô-¹ó°ù±ð±ð:Ìý800-473-6757
±Ê³ó´Ç²Ô±ð:Ìý573-751-2361
Fax: 573-751-6635
Montana
Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
±Ê³ó´Ç²Ô±ð:Ìý406-444-6570
±·±ð²ú°ù²¹²õ°ì²¹Ìý-
140 N. 8th Street
Suite 300
Lincoln, NE 68508
±Ê³ó´Ç²Ô±ð:Ìý402-471-2847
Fax: 402-471-2886
Mailing Address:
P.O. Box 95005
Lincoln, NE 68509-5005
Nevada
8778 South Maryland Parkway
Suite 115
Las Vegas, NV 89123
±Ê³ó´Ç²Ô±ð:Ìý702-486-7330
Fax: 702-486-7340
New Hampshire
101 Pleasant Street
Concord, NH 03301-3494
±Ê³ó´Ç²Ô±ð:Ìý603-271-3494
New Jersey
20 West State Street
4th Floor
Trenton, NJ 08608-1206
±Ê³ó´Ç²Ô±ð:Ìý609-292-4310
Fax: 609-292-7225 or 609-633-8420
Mailing Address:
NJ Higher Education
P.O. Box 542
Trenton, NJ 08625-0542
New Mexico
2044 Galisteo Street
Suite 4
Santa Fe, NM 87505-2100
±Ê³ó´Ç²Ô±ð:Ìý505-476-8400
New York
New York State Education Department
89 Washington Avenue
Room 960EBA
Albany, NY 12234
±Ê³ó´Ç²Ô±ð:Ìý518-474-1551
·¡-³¾²¹¾±±ô:Ìýocueinfo@nysed.gov
North Carolina
910 Raleigh Road
Chapel Hill, NC 27514
±Ê³ó´Ç²Ô±ð:Ìý919-962-1000
North Dakota
600 E. Boulevard Avenue
Department 215
10th Floor, State Capitol
Bismarck, ND 58505
±Ê³ó´Ç²Ô±ð:Ìý701-328-2960
Ohio
25 South Front Street
Columbus, OH 43215
±Ê³ó´Ç²Ô±ð:Ìý614-466-6000
Fax: 614-466-5866
Oklahoma
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
±Ê³ó´Ç²Ô±ð:Ìý405-225-9100
·¡-³¾²¹¾±±ô:Ìýcommunicationsdepartment@osrhe.edu
Oregon
255 Capitol Street NE
3rd Floor
Salem, OR 97310
Contact: Juan Baez-Arevalo, Director, Private Postsecondary Education
±Ê³ó´Ç²Ô±ð:Ìý503-947-5977
·¡-³¾²¹¾±±ô:Ìýjuan.baez-arevalo@state.or.us
Pennsylvania
333 Market Street
Harrisburg, PA 17126
±Ê³ó´Ç²Ô±ð:Ìý717-783-6788
Rhode Island
Shepard Building
80 Washington Street
Providence, RI 02903
±Ê³ó´Ç²Ô±ð:Ìý401-456-6000
South Carolina
1122 Lady Street
Suite 300
Columbia, SC 29201
±Ê³ó´Ç²Ô±ð:Ìý803-737-2260
Fax: 803-737-2297
South Dakota
Capitol Building
500 East Capitol Avenue
Suite 204
Pierre, SD 57501-5070
±Ê³ó´Ç²Ô±ð:Ìý605-773-3537
Fax: 605-773-6580
·¡-³¾²¹¾±±ô:Ìýsdsos@state.sd.us
Tennessee
404 James Robertson Pkwy
Suite 1900
Nashville, TN 37219
±Ê³ó´Ç²Ô±ð:Ìý615-741-3605
Texas
After exhausting all UMGC internal complaint procedures, students taking courses in Texas may .
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1200 E. Anderson Lane
Austin, TX 78752
±Ê³ó´Ç²Ô±ð:Ìý512-427-6101
Mailing Address:
P.O. Box 12788
Austin, TX 78711-2788
300 W. 15th Street
Austin, TX 78701
±Ê³ó´Ç²Ô±ð:Ìý512-463-2100
Utah
160 East 300 South
2nd Floor
P.O. Box 146704
Salt Lake City, UT 84114-6704
±Ê³ó´Ç²Ô±ð:Ìý801-530-6601
Fax: 801-530-6001
·¡-³¾²¹¾±±ô:Ìýconsumerprotection@utah.gov
Vermont
219 North Main Street
Suite 402
Barre, VT 05641
±Ê³ó´Ç²Ô±ð:Ìý802-479-1030
·¡-³¾²¹¾±±ô:Ìýaoe.edinfo@vermont.gov
Virginia
101 N. 14th Street
10th Floor
James Monroe Building
Richmond, VA 23219
±Ê³ó´Ç²Ô±ð:Ìý804-225-2600
Scott W. Kemp, Student Loan Advocate
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
James Monroe Building, 9th Floor
101 N. 14th Street
Richmond, VA 23219
·¡-³¾²¹¾±±ô:Ìýscottkemp@schev.edu
Washington
917 Lakeridge Way SW
Olympia, WA 98502
±Ê³ó´Ç²Ô±ð:Ìý360-753-7800
·¡-³¾²¹¾±±ô:Ìýinfo@wsac.wa.gov
Stephanie Sampedro, Student Loan Advocate
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
±Ê³ó´Ç²Ô±ð:Ìý833-881-0397
·¡-³¾²¹¾±±ô:Ìýloanadvocate@wsac.wa.gov
Office of the Governor
P.O. Box 40002
Olympia, WA 98504-0002
±Ê³ó´Ç²Ô±ð:Ìý360-902-4111
Fax: 360-753-4110
Washington, D.C.
810 First Street NE
9th Floor
Washington, D.C. 20002
±Ê³ó´Ç²Ô±ð:Ìý202-727-6436
West Virginia
1018 Kanawha Boulevard East
Suite 700
Charleston, WV 25301
±Ê³ó´Ç²Ô±ð:Ìý304-558-2101
Wisconsin
431 Charmany Drive
Suite 102
Madison, WI 53719
±Ê³ó´Ç²Ô±ð:Ìý608-266-1996
Fax: 608-264-8477
·¡-³¾²¹¾±±ô:Ìýeabmail@eab.wisconsin.gov
Wyoming
2300 Capitol Avenue, #2
Cheyenne, WY 82001
±Ê³ó´Ç²Ô±ð:Ìý307-777-7675
American Samoa
American Samoa Community College
P.O. Box 2609
Pago Pago, AS 96799-2609
±Ê³ó´Ç²Ô±ð:Ìý684-699-9155
Guam
University of Guam
UOG Station
Mangilao, Guam 96923
±Ê³ó´Ç²Ô±ð:Ìý671-735-2201
Northern Mariana Island
Northern Mariana Department of Education
CNMI Public School System
Saipan, MP 96950-1250
±Ê³ó´Ç²Ô±ð:Ìý670-237-3027
Republic of the Marshall Islands
Scholarship Grant and Loan Board (Republic of the Marshall Islands)
P.O. Box 1436
Majuro, MH 96960
±Ê³ó´Ç²Ô±ð:Ìý692-625-5770
Federated States of Micronesia
FSM Higher Education Agency
College of Micronesia-FSM
P.O. Box 159
Kolonia Pohnpei, FM 96941
±Ê³ó´Ç²Ô±ð:Ìý691-320-2480
Republic of Palau
Palau Community College
P.O. Box 9
Koror, Republic of Palau 96940
±Ê³ó´Ç²Ô±ð:Ìý680-488-2470
Puerto Rico
P.O. Box 19900
Ave. Ponce de Leon 268
Edificio Hato Rey Center Piso 15
Hato Rey, PR 00918
±Ê³ó´Ç²Ô±ð:Ìý787-641-7100
U.S. Virgin Islands
1834 Kongens Gaden
St. Thomas, VI 00802
±Ê³ó´Ç²Ô±ð:Ìý340-774-2810